Service

Let AI handle 60–70% of support tickets automatically.

Triage incoming tickets, auto-respond to common questions, escalate complex issues with context, and generate weekly support insights — all powered by Claude.

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65%
Tickets auto-handled
< 2h
First response time
48h → 2h
Response-time improvement
2–4
Days to deliver
How It Works

From ticket to resolution — without the wait

Claude reads, classifies, and responds to common tickets instantly. Complex issues get summarized and escalated with full context — so your team picks up where the bot left off.

1

Ticket comes in

A customer reaches out via email, helpdesk, or live chat. The bot picks it up immediately — no queue, no delay.

2

Claude classifies & answers

The AI reads the ticket, classifies the issue type, checks your knowledge base, and drafts a response for common questions.

3

Complex tickets escalated with context

When the bot can't resolve it, it summarises the issue, attaches relevant history, and routes it to the right team member.

4

Weekly support insights

Get automated summaries of ticket volume, common topics, resolution rates, and sentiment trends — delivered to Slack or email.

Who It's For

Built for teams drowning in tickets

Whether you're an e-commerce brand handling returns, a SaaS startup scaling support, or an agency running helpdesks for clients.

🛒

E‑commerce Brands

Auto-handle order status, return requests, and shipping questions — the tickets that eat 60% of your support team's day.

💻

SaaS Companies

Resolve common how-to questions, onboarding issues, and billing inquiries without pulling engineers off product work.

🎯

Agencies with Support Retainers

Offer AI-powered support as a service to your clients. Scale helpdesk coverage without scaling headcount.

What You Get

Everything included in your build

Helpdesk integration Connected to Zendesk, Intercom, Help Scout, Freshdesk, or your existing helpdesk platform
Escalation rules Define when the bot hands off, who it routes to, and what context gets attached to the escalation
Response templates AI-generated response library trained on your tone, FAQs, and knowledge base
Metrics dashboard hook Track resolution rates, response times, ticket volume, and sentiment in real time
Sentiment analysis Detect frustrated or high-priority customers and fast-track their tickets to a human
Documentation & walkthrough Full docs for your support bot plus a 1-hour guided session
Pricing

Simple, one-time build pricing

Customer Support Bot
$2,000 – $4,000 one-time build

Fully configured and delivered in 2–4 business days. Includes helpdesk integration, escalation logic, response templates, metrics dashboard, and a 1-hour walkthrough.

  • Claude-powered ticket classification & response
  • Zendesk / Intercom / Help Scout integration
  • Escalation rules & routing logic
  • Response template library
  • Metrics & sentiment dashboard
  • Full documentation + walkthrough
  • 14 days of bug-fix support
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FAQ

Common questions

Claude supports 100+ languages natively. The bot can detect the customer's language and respond accordingly — no extra setup required.
Absolutely. We configure the bot to match your brand voice — professional, friendly, casual, whatever fits. You can adjust the tone prompts anytime.
You define the rules. Typical triggers: negative sentiment, billing disputes, technical issues beyond the knowledge base, or when the customer explicitly asks for a human. The bot summarises the conversation and routes it with full context.
All data stays within your existing helpdesk platform. We don't store customer data externally. API calls to Claude use Anthropic's enterprise-grade data policies with no training on your data.

Ready to stop drowning in tickets?

Let us build your AI support bot. Most setups are delivered in 2–4 days.

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